Definiens and principles of crm are introduced and summarized in section ii . this paper has five types about crm ’ s definiens , management theory , marketing theory , customer asset , technology , decision 一方面与企业界对crm的认识不足、实施草率等因素有关系;同时,缺乏行之有效的评价方法,也是不能科学衡量实施结果的一个重要原因。
2.
Since 1970 ' s , many investigators have made a plenty of studies about the aggressive behavior of the schizophrene , but did n ' t come to an accordant conclusion . maybe the reason is that they did n ' t take the same definiens of the aggressive behavior and violent behavior or the same tool to measure the personality 自从上个世纪70年代以来，国内外的学者对此进行了广泛深入的研究，产生了大量的研究成果，但是结论尚未统一，这可能是所采用的攻击行为和暴力行为的定义不同和人格的测量工具不同等而造成的。
