| 1. | User adoption model of context - aware services
情景感知服务的用户接受模型研究 |
| 2. | Chapter three analyses the status quo , the still - to - be - solved problems and the root cause of them
第三章描述与分析我国饭店顾客感知服务质量的现状、问题与根 |
| 3. | It has immediate effect on the customer satisfaction , which in turn indirectly affects customer behaviour indention
高等教育顾客感知服务价值对顾客满意感有直接的影响，并通过顾客满意感间接影响顾客行为意向。 |
| 4. | Depending on theory analyses , in the third part the author introduces the service quality of customer aesthesia into hotel industry in our country
第三部分是在前一部分理论分析的基础上，将顾客感知服务质量引入到我国的饭店业。 |
| 5. | In views of the proportion of perceived service to desired service expectation , the author introduces the concept of users ' satisfaction and expounds its measurement and characteristics in a case study
摘要本文从感知服务质量与期望服务质量比的角度引入图书馆信息用户满意度的概念，结合实例，介绍了信息用户满意度的测量方法及其特征。 |
| 6. | The service quality of customer aesthesia is the important content of service marketing , playing an increasingly important role in the development of primary industry , the secondary industry , especially the tertiary industry
顾客感知服务质量是服务营销的重要内容，在第一产业、第二产业、尤其是第三产业的发展中起着日益重要的作用。 |
| 7. | From the customer expectation , the stuff , the service recovery , the mysterious customer and so on , the thesis discusses the management of the service quality of customer aesthesia in the hotel to meet the practice identically
第四部分是控制管理。本文从顾客期望、人员、服务补救和神秘顾客等角度对饭店顾客感知服务质量进行控制管理，以期与实践相吻合。 |
| 8. | Chapter two analyses the necessity to strengthen the management of the perception service quality , exploring mainly from three aspects , features of hotels , performance of hotels , and demands of customers
第一章导言,介绍笔者撰写本文的一些基本情况,包括选题背景、文献综述、创新与意义、基本概念介绍等;第二章分析我国饭店强化顾客感知服务质量管理的必要性。 |
| 9. | 3 . discussion on the deep relationship between customer faith and service quality , by analysis of the value composition of the customer faith , pointing out that customer faith is helpful to the improvement of customer apperception service quality
第三章探讨顾客忠诚与服务质量的深层联系，通过分析顾客忠诚的价值构成，指出顾客忠诚有助于提高顾客感知服务质量。 |
| 10. | The full thesis can be divided into four parts : the first part mainly recommends the theory and realistic meaning of the service quality of customer aesthesia , domestic and international theory trends , train of thought and research approach of this thesis
全文可以分为四个部分：第一部分主要是介绍顾客感知服务质量的理论和现实意义，国内外理论研究动态、文章的脉络以及研究方法。 |
