Fitzpatrick hopkins 23 qualitative study of patient satisfaction in a neurological outpatient clinic concluded that there was a lack of fit between patients own accounts of their experiences and the assumptions about their expectations contained in the satisfaction research Fitzpatrick等人在神经内科门诊关于病人满意度的定性研究结论指出，病人自己经验的描述与他们的期望被包含于满意度研究所假设的问题中，所以并不合适23 。
