| 1. | The significance and treatment of the customers ' complaints
顾客抱怨的意义与处理方法 |
| 2. | However , customer complaints will inevitably asise in the process of hotel management
但在酒店经营过程中，不可避免的出现顾客抱怨现象。 |
| 3. | Be responsible for rpsr and action plan following up with customer reject or complaint
对顾客抱怨及时作出反应,找出质量问题的根本原因,并根据要求完成追踪行动，撰写rpsr 。 |
| 4. | When internal / external nonconformities or customer complaints occur , the audit frequency shall be appropriately increased
当出现内部/外部不符合，或顾客抱怨时，审核频次必须适当增加。 |
| 5. | Use spc technical to make analysis the data for customer complaints , and make sure the data is veracity
利用统计技术，按有关规定方法对顾客抱怨方面的信息进行统计技术的应用，并保证统计数据的准确性。 |
| 6. | Is responsible for the establishment and the follow up of action plans resulting from customer complaints , internal and external and product and process audits
负责建立并跟踪顾客抱怨、内部审核、外部审核、产品审核及过程审核的结果。 |
| 7. | To analyze the causes of complaints and psychological factors on the part of customers and to treat them properly are necessary measures taken to promote customers satisfaction and the hotel reputation as well
分析顾客抱怨产生的原因及心理，正确对待和处理顾客抱怨，是酒店提高顾客满意度，维护酒店声誉的必要手段。 |
| 8. | Chapter three defines the customer loyalty that has evoked many arguments , then deals with factors related to customer loyalty , and at last clarifies the misunderstandings of customer retention and customer complaint
第三章对理论界争论不休的顾客忠诚度进行了界定，并分析了其它与顾客忠诚度有关的因素，澄清了人们对顾客保留度、顾客抱怨等概念的误解。 |
| 9. | As a result , facing to the intense market competition , they are all confronted with such problems as low service quality , too many complaints from customers , shrinking market ' s shares and declining revenue in some degree
因此，面对激烈的市场竞争，各井下作业企业都不同程度地面临服务质量低下、顾客抱怨多、市场份额大幅萎缩、企业利润不断下滑的困难。 |
| 10. | Based on the analyses of the former chapters , chapter five deals with how to improve the customer satisfaction by elevating customer value , handling customer complaint , governing service recovery , controlling employee satisfaction and building customer - oriented organization , etc
第五章根据前四章的分析，从提升顾客价值着手，结合顾客抱怨的处理和服务补救、员工满意度和以顾客为中心的组织结构，讨论了顾客满意度提升的途径。 |
