对顾客的情绪有同理心: sympathize with the customer’s emotional state
冷酷: unfeeling; callous; grim 短语和例子冷酷的人 a hard-hearted person; 冷酷的现实 grim reality; 他生性冷酷。 he is cold by nature
冷酷的: be as hard as nailscoldbloodedflintygrimhardheartedharshmarblymephistopheleanmephistophelianmetallicpitilessrelentlessremorselessrockyruthlessstonyunrelenting
