Gsm prepared the welcome letter from general manager or director of rooms in the room prior to the guest arrival 客务服务经理需在客人到达前，把总经理或前厅经理及房务总监发出的欢迎信放在房间里。
2.
Rebates may be approved at front desk by the guest services shift leader without immediate approval from front office manager up to a value of rmb 100 . 00 前台对客服务主任领班在没有前厅经理批准的情况下有权减免人民币100元。
