| 1. | Branch staff complaints officer
库务科员工投诉主任 |
| 2. | Staff complaint officer
员工投诉主任 |
| 3. | To improve customer access , contact details of ais complaints officers have been made available at
为方便客户，认可机构处理投诉主任的联络资料可于 |
| 4. | Taxpayers dissatisfy with the services provided by the department or cannot solve their problems satisfactorily through the normal channels may approach the complaints officer for assistance
纳税人如对本局服务有任何不满，或循一般途径仍未能满意地解决他们的问题，可向本局的投诉主任作出投诉。 |
| 5. | If a taxpayer is dissatisfied with the services provided by the department or cannot solve his or her problem satisfactorily through normal channels , the complaints officer may be approached for assistance
纳税人如对本局服务有任何不满，或问题循一般途径未能获得圆满解决，可向本局的投诉主任投诉。 |
| 6. | Taxpayers who are dissatisfied with the services provided by the department or cannot solve their problems satisfactorily through the normal channels may approach the complaints officer for assistance
纳税人如对本局服务有任何不满，或循一般途径仍未能满意地解决他们的问题，可向本局的投诉主任作出投诉。 |
| 7. | The head of the complaints investigation group is the departmental complaints officer . he is directly responsible to the assistant commissioner ( administration and excise ) for the investigation of public complaints
部门投诉主任由投诉调查课监督出任，就公众投诉的事宜直接向助理关长(行政及税务)负责。 |
| 8. | The department aims at providing a high level of service to the public . a wide - range of tax information can be obtained by using the ird info touch and visiting the department s web site . the annual outreaching enquiry service assists taxpayers to complete their tax returns . the enquiry service centre of the department handles telephone and counter enquiries and complaint officer investigates complaints made by members of the public
市民可以透过税务局资讯站及浏览本局的网页，查阅所需的税务资料；一年一度的流动谘询服务，协助市民填写报税表；谘询中心职员为市民解答电话及柜位查询，而投诉主任则专责调查市民的投诉。 |
