| 1. | Complaintssuggestions related to the light rail increased from 49 in 2002 to 69 in 2003
有关轻铁的投诉建议，由二二年的49宗上升至二三年的69宗。 |
| 2. | The west rail came into operation on december 20 2003 , and 7 complaintssuggestions were received by the end of 2003
西铁于二三年十二月二十日通车，截至同年年底共接获7宗投诉建议。 |
| 3. | Tcu referred the complaintssuggestions involving east rail , west rail and light rail to kcrc for investigation and follow - up actions
交通投诉组已把涉及东铁、西铁及轻铁的投诉建议转交九铁调查及跟进。 |
| 4. | Other complaintssuggestions on rmb services related to improper driving behaviour and poor conduct of the drivers were referred to the police and the transport department ( td )
其他涉及驾驶行为不当及司机行为差劣的投诉建议，则转交警方及运输署处理。 |
| 5. | The number of complaintssuggestions on rmb services increased from 224 in 2002 to 281 in 2003 . the increase was mostly related to the conduct of the drivers
有关红巴服务的投诉建议，由二二年的224宗上升至二三年的281宗，增加的个案大多涉及司机的行为。 |
| 6. | This was mainly due to an increase in the complaints about the regularity and frequency of service , and changes in the routeings of the light rail to tie in with the opening of the west rail and light rail extensions
个案数目上升的主要原因，是有关服务班次欠准和不足，以及为配合西铁和轻铁支线启用而更改路线的投诉建议有所增加。 |
| 7. | The number of complaintssuggestions received by the transport complaints unit ( tcu ) of the transport advisory committee in 2003 on the services of the kowloon - canton railway corporation ( kcrc ) and red minibuses ( rmb ) , as well as the nature of the complaints , are set out at the annex
交通谘询委员会辖下的交通投诉组在二三年接获涉及九广铁路公司（九铁）及红色小巴（红巴）服务的投诉建议的数目及个案性质的分类，已载在附件。 |
| 8. | The number of complaintssuggestions on the east rail increased from 29 in 2002 to 50 in 2003 . this was mostly due to an increase in the complaints about passenger services and facilities ( particularly inadequate announcements during service disruptions ) and erratic service
有关东铁的投诉建议由二二年的29宗上升至二三年的50宗，主要原因是涉及乘客服务及设施（尤其是在服务受阻时向公众发布的资料不足）和班次欠准的投诉有所增加。 |
