| 1. | Chapter 3 deals with total quality management . the last two chapters state that a company should not only attract new customers but also retain current customers
第五章和第六章认为，公司在吸引新顾客的同时，还要着重保留现有顾客。 |
| 2. | The true power of this lies in the fact that it ' s much easier to sell a product to an existing customer , rather than going out and trying to get another customer
这一真实的力量在于它的产品更容易出售现有顾客,而不是走出去,到处找另一个客户 |
| 3. | Increase market share and retain current customers by providing best product and serve our customer needs and exceed our performance socially responsive to our community
提高市场占有率，提高现有顾客忠诚度，为此我们必须提供最好的产品及服务，并成为社区富有责任感的一员。 |
| 4. | Its focus is on maintaining the customers in existence , making them faithful to the enterprises , in order that the enterprise could gain excessive return and competitiveness
它着重于维持现有顾客，培养对企业高度忠诚的长期顾客，以便能在激烈的竞争中获得超额的收益和竞争优势。 |
| 5. | The question what influence consumer ’ s purchase decision has attracted quite a lot of researcher ’ s attention for a long time , especially in the field of repurchase intention and behavior
影响消费者作出购买决策的因素一直以来都是学者的研究热点,特别是如何促使现有顾客作出重复购买的决策更为重要。 |
| 6. | The competition in ship agency is the competition of service standard . that is , through the integration of all kinds of marketing strategies , maintain the present customers and attract potential customers
船代业的竞争是服务水平的竞争，即通过各种市场营销策略组合，保持现有顾客，并进一步吸引潜在顾客。 |
| 7. | The results show that each service quality dimension has a significant effect on customer satisfaction for two customers group , with the exception of an insignificant impact of physical environment quality for existing customers
物理环境质量对顾客满意的显著影响效应只是在潜在顾客样本中发现，而在现有顾客样本中并不显著。 |
| 8. | For existing customers , the relative importance of service quality dimensions on customer satisfaction has significant differences , but these differences have not been found in potential customers group
现有顾客样本的分析结果显示三方面服务质量要素对顾客满意的影响力是有显著差异的，而对于潜在顾客样本，三方面的服务质量要素对顾客满意的形成所起的作用没有显著差别。 |
